FAQ
Frequently asked questions
Setup, support, and how SignageLAB works day to day. Looking for pricing questions? See the pricing page.
01How quickly can we go live?
Most single-screen setups go live the same day. Multi-site deployments typically run within 1–2 weeks depending on hardware and on-site readiness.
02Can we use SignageLAB outside Nepal?
Yes. SignageLAB is cloud-based, so you can manage screens in any location from the web dashboard. Our team guides your staff or local technicians through setup over a video call.
03Is training included with the platform?
Every new customer gets a free onboarding session on the dashboard, written guides, and access to our WhatsApp/email support line. Most teams are publishing content the same day.
04Can we try the platform before buying?
Yes — request a demo and we'll give you a tour of the portal with sample content for your industry. We can also set up a temporary test screen at your location.
05Do you offer ongoing support after we go live?
Yes. Support is included with your annual renewal — email, WhatsApp, and a phone line during business hours. Critical issues get same-day response.
06What happens if internet drops at a location?
The player keeps showing the last cached playlist offline, so your screens never go blank. As soon as connectivity returns, the player auto-syncs the latest content.
Get started
Ready to put your screens to work?
Book a 30-minute walkthrough and we'll send a quote tailored to your locations within one working day. Most setups go live within a week.
- 01
30 min
Live demo of the platform
- 02
24 hrs
Costed quote sent over
- 03
1 week
Typical first-screen go-live